:root{color-scheme:dark;--bg:#07111f;--panel:#0d1a2c;--panel2:#11243a;--line:#25405b;--text:#f3f8ff;--muted:#a8bdd2;--mint:#5fe0cf;--danger:#ff8994}
*{box-sizing:border-box}html{font:15px/1.5 Inter,system-ui,-apple-system,"Segoe UI",sans-serif;background:var(--bg);color:var(--text)}body{margin:0;min-height:100vh;background:radial-gradient(circle at 85% -10%,#16465355,transparent 38%),var(--bg)}button,input,select,textarea{font:inherit}button{cursor:pointer}button:disabled{opacity:.55;cursor:not-allowed}a{color:inherit;text-decoration:none}.shell{max-width:1440px;margin:auto;padding:22px 28px 60px}.top{display:flex;justify-content:space-between;align-items:center;gap:16px;padding-bottom:22px;border-bottom:1px solid var(--line)}.brand{display:flex;align-items:center;gap:11px;font-size:20px;font-weight:800}.brand img{width:39px;height:39px}.top-links{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.top-links a{color:var(--muted);padding:9px 12px;border-radius:10px}.top-links a:hover{background:var(--panel2);color:var(--text)}h1{font-size:clamp(30px,4vw,42px);line-height:1.08;letter-spacing:-.04em;margin:0 0 10px}h2{font-size:18px;margin:0}.hero{display:flex;align-items:end;justify-content:space-between;gap:24px;padding:34px 0 26px}.hero p{margin:0;color:var(--muted);max-width:650px}.btn{border:1px solid var(--line);background:var(--panel2);color:var(--text);border-radius:11px;padding:10px 15px;white-space:nowrap}.btn:hover{border-color:var(--mint)}.btn-primary{background:var(--mint);color:#062227;border-color:var(--mint);font-weight:750}.btn-primary:hover{background:#81f2e3}.btn-quiet{background:transparent}.btn-danger{color:#ffc1c6;border-color:#76414d}.layout{display:grid;grid-template-columns:minmax(280px,390px) minmax(0,1fr);gap:18px;align-items:start}.panel{background:linear-gradient(150deg,#102037,#0c1829);border:1px solid var(--line);border-radius:20px;overflow:hidden;min-width:0;box-shadow:0 20px 60px #0002}.panel-head{padding:18px 20px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;gap:12px}.panel-head small{color:var(--muted)}.filters{padding:14px 16px;display:grid;grid-template-columns:1fr 1fr;gap:9px;border-bottom:1px solid var(--line)}.filters input,.filters select{min-width:0;width:100%}.filters .wide{grid-column:1/-1}.control{border:1px solid var(--line);background:#081728;color:var(--text);border-radius:10px;padding:10px 12px;outline:0}.control:focus{border-color:var(--mint);box-shadow:0 0 0 3px #5fe0cf24}.ticket-list{max-height:70vh;overflow:auto}.ticket-item{display:block;width:100%;text-align:left;padding:17px 19px;border:0;border-bottom:1px solid #25405b88;background:transparent;color:var(--text)}.ticket-item:hover,.ticket-item.active{background:#1b3550}.ticket-item:last-child{border-bottom:0}.ticket-item strong{display:block;margin:5px 0 4px;overflow-wrap:anywhere}.ticket-item small{display:block;color:var(--muted);overflow-wrap:anywhere}.ticket-item-top{display:flex;justify-content:space-between;gap:10px;color:var(--muted);font-size:12px}.badge{display:inline-block;border:1px solid #377789;border-radius:99px;color:#9ef2e6;padding:2px 8px;font-size:11px;white-space:nowrap}.badge.resolved,.badge.closed{border-color:#566980;color:#c0ccd8}.badge.waiting_user{border-color:#98733b;color:#ffe0a5}.detail{min-height:510px}.detail-head{padding:24px 26px;border-bottom:1px solid var(--line)}.detail-head h2{font-size:25px;line-height:1.25;overflow-wrap:anywhere;margin:11px 0}.meta{color:var(--muted);font-size:13px;display:flex;gap:10px;flex-wrap:wrap}.detail-actions{display:flex;gap:8px;flex-wrap:wrap;margin-top:18px}.messages{padding:23px 26px;display:grid;gap:13px}.message{max-width:85%;padding:14px 16px;border-radius:15px;background:#192d45;border:1px solid #29435c;overflow-wrap:anywhere;white-space:pre-wrap}.message.mine{justify-self:end;background:#123d3c;border-color:#2b746b}.message small{display:block;color:var(--muted);margin-bottom:6px;white-space:normal}.reply{border-top:1px solid var(--line);padding:19px 26px;display:grid;gap:10px}.reply textarea,.create-form textarea{min-height:110px;resize:vertical;width:100%}.reply .btn{justify-self:end}.empty{padding:34px 22px;color:var(--muted);text-align:center}.create-form{padding:24px;display:grid;gap:14px}.field{display:grid;gap:6px}.field label{font-weight:650}.field small{color:var(--muted)}.form-actions{display:flex;justify-content:flex-end;gap:9px}.pager{display:flex;justify-content:space-between;align-items:center;gap:8px;border-top:1px solid var(--line);padding:12px 16px;color:var(--muted);font-size:12px}.alert{background:#35202c;border:1px solid #844451;color:#ffd2d6;padding:12px 15px;border-radius:11px;margin-bottom:15px}.notice{color:var(--muted);font-size:13px}.hidden{display:none!important}.loading{padding:25px;color:var(--muted)}
@media(max-width:800px){.shell{padding:14px 14px 40px}.hero{align-items:start;flex-direction:column;padding:26px 0 20px}.layout{grid-template-columns:1fr}.ticket-list{max-height:330px}.detail{min-height:300px}.top{align-items:flex-start}.top-links{justify-content:flex-end}}
@media(max-width:460px){.top{flex-direction:column}.top-links{justify-content:start}.filters{grid-template-columns:1fr}.filters .wide{grid-column:auto}.detail-head,.messages,.reply{padding-left:16px;padding-right:16px}.message{max-width:100%}.form-actions{flex-wrap:wrap}.form-actions .btn{flex:1}.panel-head{align-items:flex-start;flex-direction:column}}
.badge.priority{border-color:#d1a562;color:#ffe0a5;margin-right:5px}
.queue-summary{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:18px}.queue-stat{padding:16px 18px;border:1px solid var(--line);border-radius:16px;background:var(--panel);color:var(--muted);text-align:left;white-space:normal}.queue-stat strong{display:block;font-size:28px;color:var(--text);line-height:1.3}.queue-stat.overdue strong,.deadline.overdue{color:#ffacb5}.deadline{display:block;margin-top:7px;font-size:12px;color:var(--mint);overflow-wrap:anywhere}.ticket-item-top{flex-wrap:wrap}.ticket-item.overdue{border-left:3px solid var(--danger)}.support-policy{margin-bottom:18px}.support-policy summary{padding:16px 20px;cursor:pointer;font-weight:650}.support-policy form{padding:0 20px 20px;display:grid;gap:14px}.policy-fields{display:grid;grid-template-columns:1fr 1fr;gap:12px}.policy-fields input{width:100%;min-width:0}.support-policy .notice{margin:0}.support-policy .btn{justify-self:start}.status-hint{color:var(--muted);font-size:13px}.control{min-width:0;max-width:100%}.detail-actions .btn{white-space:normal}.detail-actions .field{min-width:0}.ticket-item:focus-visible,.btn:focus-visible,.queue-stat:focus-visible{outline:2px solid var(--mint);outline-offset:-3px}
.detail-actions{align-items:end}
.conversation-back{display:none}.detail{scroll-margin-top:16px}.detail:focus{outline:none}
@media(max-width:800px){.conversation-back{display:block;margin:16px 16px 0;min-height:44px}.panel-head{flex-direction:row;align-items:center;flex-wrap:wrap}.panel-head .btn{min-height:44px}.top-links{gap:4px}.top-links a{padding:8px}.ticket-list{overscroll-behavior:contain}}
@media(max-width:600px){.queue-summary{grid-template-columns:repeat(2,minmax(0,1fr));gap:9px}.queue-stat{padding:13px}.policy-fields{grid-template-columns:1fr}.ticket-item-top .badge{white-space:normal}.detail-actions{display:grid;grid-template-columns:1fr}.reply .btn{justify-self:stretch}}